FAQs

What is District Taco?

District Taco is a quality Mexican (Yucatan style!) fast-casual restaurant serving fresh, simple, healthy food! All of our food is made fresh daily from high-quality ingredients. Not to mention, it’s delicious!

How was District Taco founded?

In 2009, two neighbors got together over some homemade chips, salsa and guacamole and decided to launch District Taco as a food cart. District Taco has since grown and now operates multiple brick and mortar locations in Washington, DC, Virginia, Maryland, and Pennsylvania.

What does ¡Órale! mean? What about Buen Provecho? 

"¡Órale!" roughly translates to "Right On!". "Buen provecho" means "enjoy your meal!"

There was something wrong with my order. How do I get this resolved?

Please submit your query using our green support button, located in bottom right corner of this page, and a member of our Customer Service team will get back to you shortly. You can also email us at taco@districttaco.com. We appreciate customer feedback and want to right our wrongs as quickly as possible.

I have an allergy. How do I know what I can eat? 

Check out our Special Diet Information. Please visit the green Support button located at the bottom right corner for any other questions regarding allergens and a member of our team will get back to you shortly.

Is the dairy used at District Taco pasteurized dairy?

Yes! The dairy that we use for our cheese, queso, and sour cream is made with pasteurized milk.

Do you have vegetarian/vegan options?

Our Special Diet Information sheet can guide you through what menu items are vegan- and vegetarian-friendly.

Is your food spicy?

The pepper symbol on our menu is used to indicate which menu items are considered spicy. The more pepper symbols next to a menu item, the more likely you should avoid it.

Can I buy your salsa jarred?

Unfortunately, we do not sell our salsa in jars, but we're working on it! For now, enjoy the small salsas that come with every meal. Sorry, amigos!

Online Ordering/Rewards

Do you have online ordering?

Of course! We want to make it easy for you to skip the line and enjoy your tacos!  Use our website, or download one of our mobile applications on iOS or Android to place your next order.

Does District Taco deliver? 

Yes! We deliver orders through a partnership with Doordash. To get free delivery, there is a $20 minimum. Every delivery order, regardless of order minimum, will have a $1.00 service fee to help support our hard-working kitchen staff. 

Can I pay with a gift card for an online order?

Yes. You can choose “Add New Gift Card” at check out and enter the number on the back of the gift card. This feature is available on our website and through our app.

Does District Taco have a rewards program?

Yes. District Taco partners with LevelUp to allow customers to accumulate credit and earn rewards on every order. For example, $10 worth of free food is earned with every $100 spent! 

What if I already have a LevelUp account?

Your login information will work in our mobile apps and for online ordering.

How do I earn credit?

You earn $2 just for signing up and $10 for every $100 spent after that. Enjoy!

How is LevelUp credit applied? 

Any credit/rewards unlocked in your account is automatically applied to your very next transaction. You do not need to do anything besides pay using your LevelUp account, and the credit will apply. You will be able to see that the credit was applied by looking at the emailed receipt OR clicking on the line item in your transaction history (there will be total, credit applied, and outstanding balance).

My birthday reward wasn’t applied? What do I do now?

Feliz Cumpleaños! Most likely, it was applied automatically without you knowing. First, check your online emailed receipt to double check. If you still don’t see it applied, please visit the green Support button on the bottom right corner and one of us and we will get it worked out for you!

Catering

Do you cater?

Yes! We offer catering for groups of all sizes. Please visit our catering page for more information. Also, visit our Catering FAQs for your queries.

Services and Community

How can I request a donation or schedule a fundraiser?

District Taco is committed to supporting our local communities by giving back to public schools, extracurricular organizations, and surrounding charitable organizations. Check out our donations page to see if your organization fits within our guidelines! If it does, please visit the green Support button located at the bottom right corner and a member of our team will assist you.

I’m a Firefighter/Police Officer/ Military member. Do you offer discounts?

Thank you for your service to our community and country! As a thank you, provide your Active Duty CAC or badge to receive 10% off of a meal up to $15.00.

Sadly, I don’t live near any DT locations. How can I buy a gift card for someone else?

We’re sorry to hear that you don’t live near a District Taco location to enjoy it for yourself. Maybe we will come your way soon! In the meantime, you can buy physical gift cards from our Shopify store, and eGift Cards from our eStore. 

How can I check my gift card balance?

Here is the link to check your Gift Card Balance here. If you have any more problems, please visit the green Support button located at the bottom right corner and provide the number located on the back of the card. A member of our team will get back to you with the balance shortly.

What’s next?

Please come to my city, we need you! What new locations do you have opening?

At this time, we're cooking up our future projects! For the most up-to-date information on our new locations, follow us on Twitter, Facebook, and Instagram.

 

Do you have plans to franchise?

Yes! Interested? Check out our franchising information here!